ORA · LAST UPDATED SEPTEMBER 29, 2026
Here to help.
A clear next step, whatever you need help with.
Contact Ora
Email yaoyaohuayuan.us@gmail.com for account, purchase, privacy or technical help. Include your device, operating-system and Ora version, what happened and any error message. Do not send passwords, verification codes, recovery codes or payment-card details. Our new orainnerworld.com support mailbox is not yet active.
I cannot sign in
Use your verified email and password. Forgot password sends an email code before setting a new password.
My verification code did not arrive
Check your email address and spam folder. Wait at least 60 seconds before requesting another code and use the latest code within five minutes. Codes are specific to the operation requested; attempts and delivery are rate limited.
I paid but Premium is missing
Confirm that you are signed in to the Ora account associated with the purchase and the Apple Account used to subscribe. Open Ora’s Premium screen and choose Restore Purchases. Allow the verification to finish with an internet connection. Signing in alone does not grant Premium. If it still fails, send the error message to support; never send your Apple password.
How do I cancel or request a refund?
Open iPhone Settings → your name → Subscriptions → Ora to cancel renewal. Apple handles App Store payments and refund requests at reportaproblem.apple.com. Deleting the app or Ora account does not cancel billing.
Apple Watch is not syncing
Confirm the Watch is paired to the iPhone you use for Ora. Open Ora on both devices, sign in on the iPhone and restore your subscription if needed. Keep Bluetooth, network connectivity and the paired devices available, then allow time for synchronization. A simulator must be paired with the simulator you actually use. Not every iPhone feature is available on Watch. If the issue continues, send both device and app versions to support.
My widget is missing or out of date
Install and open Ora first, then add its widget from your device’s widget gallery. Check the selected quote theme and open Ora again after changes. Widget refresh timing is managed by the operating system, so updates may not appear immediately. If necessary, remove and re-add the widget. Quote widgets show public daily content, not private conversations.
Where are my conversations and saved moments?
Guest and account spaces are separate. Sign in to the same account and check whether you enabled cloud sync. Signing in does not upload guest content automatically. Browser data belongs to that browser and domain, so a new domain does not automatically inherit another site’s local records or session.
How do I delete my account?
Open Ora → Space → Settings → Delete account and complete the confirmation for your sign-in method. Read account deletion guide for details on what is removed and what may remain. If you cannot access the account, contact support for identity-verified assistance. Cancel Apple billing separately.
Is Rara a therapist?
No. Rara is an AI listening companion for reflection and may make mistakes. It does not diagnose or treat conditions. For urgent danger, contact local emergency services or a trusted person.
Questions? yaoyaohuayuan.us@gmail.com